“We would need twice the effort to produce similar results”
As soon as the new mobile app was launched a challenging goal was defined: rise users adoption from 10% to 60%. It was early detected, though, that performance issues were severely impacting the user experience. This new channel architecture transversed multiple layers of legacy systems before reaching the SOA services, which made troubleshooting extremely difficult. A multi-team task force was set in place to find bottlenecks and increase responsiveness.